Refund policy

Refund and Return Policy

Last updated: 20 October 2026

This policy applies to consumer orders from hvjxgj, operated by Sårn'CA ApS, delivered to Spain, Italy, Portugal, Greece, Poland, Czechia (Czech Republic), Hungary, Romania, Slovakia, Germany and Austria. It does not restrict any mandatory consumer rights. Where the law applicable to your purchase gives stronger protection, including a longer period or additional remedies, that protection applies.

14-day returns and right of withdrawal

We accept returns of eligible defective and non-defective goods. For an eligible online purchase, you may change your mind and withdraw without giving a reason within 14 calendar days after delivery. If goods in one order arrive separately, the statutory withdrawal period starts when you or a person you nominate, other than the carrier, receives the last item. Where the deadline falls on a non-working day, it extends as required by applicable law.

Tell us that you wish to withdraw by sending a clear statement to MuhammadTotol260@gmail.com or by post to the address below before the deadline. You may use the optional withdrawal form at the end of this policy. Prior approval is not required to exercise your statutory right of withdrawal. After notifying us, send the goods back without undue delay and no later than 14 calendar days after that notification. The deadline is met if you send the goods before it expires.

Product condition

You may inspect goods as necessary to establish their nature, characteristics and functioning, as you could reasonably do in a shop. Opening packaging does not by itself remove a statutory withdrawal right. Returns can include items opened or lightly handled for this inspection. Please return the item with its included accessories and use suitable protective packaging; original packaging is helpful but is not a condition of statutory withdrawal.

Where the law allows it and the required information was provided before purchase, you may be responsible for a reduction in value caused by handling beyond what is necessary for inspection. We will explain any such deduction. This does not replace or restrict your rights for defective or incorrectly supplied goods.

Return procedure and prepaid label

You can request a return or cancellation through your customer account. Open the relevant order and use the available return or cancellation option. You may also contact us by email. You do not need to sign in to send a statutory withdrawal notice by email or post.

  1. Email us with your order number, the item and your return or exchange request. You do not need to give a reason for a statutory change-of-mind withdrawal.
  2. We provide return instructions and email a prepaid return label to download and print.
  3. Pack the item securely, attach the label and send it to the return address below. Keep the proof of posting.

We pay standard return shipping for approved returns and exchanges, including change-of-mind returns and damaged, defective or incorrectly supplied goods. There is no restocking fee. Contact us if you cannot use or have not received the label. Requesting a label does not replace your withdrawal notice or make that notice dependent on our approval.

Return address and business details

Sårn'CA ApS
Løntvej 17
6100 Haderslev
Denmark
Registration number: 43795104

Email: MuhammadTotol260@gmail.com
Phone: +45 52 71 84 38

Refunds

Refunds are made to the original payment method, without a refund fee. For a statutory withdrawal, we reimburse you without undue delay and within 14 calendar days after you notify us of your withdrawal. Where the law permits, we may withhold reimbursement until we receive the returned goods or evidence that you sent them back, whichever comes first. Inspection does not restart the statutory refund period.

A statutory withdrawal refund includes the standard outbound delivery amount where required by law. If you chose a more expensive delivery service, the extra cost above the least expensive standard delivery need not be refunded. Standard shipping under our current shipping policy is free. For other approved returns, we process the refund within 14 calendar days after receiving the returned goods, unless an earlier deadline applies by law. Your bank or payment provider may take additional time to display the credit after we issue it.

Exchanges

We accept exchanges subject to stock availability. Contact us to arrange the return and replacement. We cover standard return shipping for approved exchanges and provide the prepaid label by email. If the requested replacement is unavailable, we provide a refund under the terms above. An exchange request does not limit your statutory remedies.

Damaged, defective or incorrect goods

Contact us with the order number and a description of the problem. Photos can help us assess the issue, but requesting photos does not remove your legal rights. Depending on the circumstances and applicable law, remedies include repair, replacement, a price reduction or a refund, with required costs borne by us.

You retain the applicable legal guarantee for goods that do not conform to the contract. EU law provides at least a two-year legal guarantee; longer periods and stronger national rights remain fully applicable. The 14-day change-of-mind period does not shorten these rights.

Exceptions and cancellations

We apply statutory withdrawal exceptions only where the law permits and the exception actually applies to the goods purchased. These may include genuinely personalised goods, perishable goods, and certain sealed goods unsealed after delivery that cannot be returned for health or hygiene reasons. A sale or discount does not by itself remove your statutory withdrawal or legal-guarantee rights.

You can request cancellation through your customer account until the item is fulfilled, or contact us promptly before dispatch. After dispatch, we may be unable to stop the parcel, but your statutory right of withdrawal and other remedies remain available.

Optional withdrawal form

Use this form only if you wish to withdraw from your purchase. You may instead send any other clear withdrawal statement. Email the completed details or send a paper copy to us.

To: Sårn'CA ApS, Løntvej 17, 6100 Haderslev, Denmark; MuhammadTotol260@gmail.com

I/We give notice that I/we withdraw from the contract of sale for the goods identified below:

  • Goods: ____________________________________
  • Order number: ______________________________
  • Date ordered / date received: ________________
  • Consumer name: _____________________________
  • Consumer address: __________________________
  • Date: ______________________________________
  • Signature (only for a paper form): ____________